Its sad when we enter into business arrangements with persons where the expectation is that they support you in your efforts to serve your customers, and said business holds you for ransom with poor service and dropouts.
I recently had an experience where I was furious with a service provider and after finally contacting company they brought to my attention an unfortunate situation they were experiencing with their service provider and exposing them to the wrath of customers. After hearing the full situation, I felt a bit guilty for the fire and lightning I rained down, but at least they had the opportunity to talk to me. Who knows how many customers they lost in the past two weeks?
Sent from my BlackBerry® wireless device from Cable & Wireless
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